Areas we serve
From our office in Beverly Hills we support businesses from the coast to the San Gabriel Valley. A real technician answers, most fixes happen remotely within minutes, and we come onsite when you need us.
Where we work
Our office
Fivestar IT, 121 S. Canon Dr, Suite 301, Beverly Hills, CA 90212. Call (310) 597-4407. One accountable team handles your computers, network, phones, security and vendors, wherever your office is in LA County.
Switching to Fivestar
Changing IT providers sounds risky. Here is exactly what happens and when, so nothing falls through the cracks.
Weeks 0–2
Discovery and documentation
We inventory every computer, server, network device, license and domain at each of your locations, and write it all down.
Weeks 2–4
Protection switched on
Monitoring, 24/7 threat detection and response, and DNS filtering go live. Microsoft 365 and server backups start, and we verify the first restore.
Weeks 4–8
Security hardening
Multi-factor sign-in and Conditional Access are enforced, email domain protection (DMARC) is tightened in stages, firewall logs are monitored and firmware is updated.
Weeks 8–12
Recovery plan and training
We write your disaster recovery plan with agreed recovery targets and test it. Staff security training and a baseline phishing test begin.
Day 90
First business review
A security scorecard, what we fixed, and a technology roadmap for the year ahead.
Not sure what your current provider has set up? Start with a no-obligation documentation audit.
When something breaks
Your agreement sets your guaranteed response levels; this is what a typical call looks like, wherever you are.
01
You call or email
Reach us by phone or email. Clients can also start a remote support session straight from our website.
02
We pick up
Most calls are answered right away. If we miss you, we call back within the hour.
03
Most fixes are remote
The majority of issues are quick fixes we handle remotely, often within minutes of hearing from you.
04
Onsite when needed
Emergencies that need a visit are usually handled the same day. Everything else gets a scheduled next-day visit.
Questions
Do you come onsite everywhere on this list?
Yes. Offices close to Beverly Hills usually get same-day emergency visits; farther areas like Pasadena or Burbank are scheduled quickly. Most issues are fixed remotely, so a visit is rarely needed.
We're not on the list. Can you still help?
Probably. We cover most of LA County and the communities in between. Call us and we'll tell you honestly whether we're a good fit.
Can you support multiple offices?
Yes. One team supports all your locations and remote staff, with the same security and one point of contact.
A free, confidential 15-minute call. No pressure, no jargon.
