Areas we serve · Santa Monica
Santa Monica's startups, agencies, practices and hotels need IT that keeps up. We support businesses from Ocean Avenue to Bundy, with a real technician on the phone and onsite visits when you need them.
Who we help in Santa Monica
On the Westside
Our Beverly Hills office covers the Westside, from Santa Monica to Venice and Marina del Rey. Most issues are fixed remotely within minutes, and visits are scheduled quickly when you need someone onsite. See all the areas we serve.
Switching to Fivestar
Changing IT providers sounds risky. Here is exactly what happens and when, so nothing falls through the cracks.
Weeks 0–2
Discovery and documentation
We inventory every computer, server, network device, license and domain at each of your locations, and write it all down.
Weeks 2–4
Protection switched on
Monitoring, 24/7 threat detection and response, and DNS filtering go live. Microsoft 365 and server backups start, and we verify the first restore.
Weeks 4–8
Security hardening
Multi-factor sign-in and Conditional Access are enforced, email domain protection (DMARC) is tightened in stages, firewall logs are monitored and firmware is updated.
Weeks 8–12
Recovery plan and training
We write your disaster recovery plan with agreed recovery targets and test it. Staff security training and a baseline phishing test begin.
Day 90
First business review
A security scorecard, what we fixed, and a technology roadmap for the year ahead.
Not sure what your current provider has set up? Start with a no-obligation documentation audit.
When something breaks
Your agreement sets your guaranteed response levels; this is what a typical call looks like.
01
You call or email
Reach us by phone or email. Clients can also start a remote support session straight from our website.
02
We pick up
Most calls are answered right away. If we miss you, we call back within the hour.
03
Most fixes are remote
The majority of issues are quick fixes we handle remotely, often within minutes of hearing from you.
04
Onsite when needed
Emergencies that need a visit are usually handled the same day. Everything else gets a scheduled next-day visit.
Questions
Do you come onsite in Santa Monica?
Yes. Emergencies that need a visit are usually handled the same day, and other visits are scheduled for the next day. Most problems never need a visit at all.
We're growing fast. Can you keep up with new hires?
Yes. We set up laptops, accounts and security for new people before their first day, and remove access the same day someone leaves.
Do you also cover Venice and Marina del Rey?
Yes. We support businesses across the Westside, including Venice, Marina del Rey, Brentwood and West LA.
A free, confidential 15-minute call. No pressure, no jargon.
