Industries · Real estate
Deals move fast and agents work from anywhere. We keep your team connected and protect every transaction from the email and wire-fraud scams that target real estate.
What brokerages need from IT
Switching to Fivestar
Your agents can't stop working while you change IT providers. Here is exactly what happens and when, so nothing falls through the cracks.
Weeks 0–2
Discovery and documentation
We inventory every computer, server, network device, license and domain at each of your locations, and write it all down.
Weeks 2–4
Protection switched on
Monitoring, 24/7 threat detection and response, and DNS filtering go live. Microsoft 365 and server backups start, and we verify the first restore.
Weeks 4–8
Security hardening
Multi-factor sign-in and Conditional Access are enforced, email domain protection (DMARC) is tightened in stages to block look-alike emails used in wire fraud.
Weeks 8–12
Recovery plan and training
We write your disaster recovery plan with agreed recovery targets and test it. Agent security training and a baseline phishing test begin.
Day 90
First business review
A security scorecard, what we fixed, and a technology roadmap for the year ahead.
Not sure what your current provider has set up? Start with a no-obligation documentation audit.
When something breaks
Agents in the field can't sit in a ticket queue. Your agreement sets your guaranteed response levels; this is what a typical call looks like.
01
You call or email
Reach us by phone or email. Clients can also start a remote support session straight from our website.
02
We pick up
Most calls are answered right away. If we miss you, we call back within the hour.
03
Most fixes are remote
The majority of issues are quick fixes we handle remotely, often within minutes, wherever your agent happens to be.
04
Onsite when needed
Emergencies that need a visit are usually handled the same day. Everything else gets a scheduled next-day visit.
Questions
How do you help prevent wire fraud?
We lock down email with multi-factor authentication and impersonation filtering, monitor for suspicious mailbox rules, and help you set simple verification procedures for any change in payment instructions.
Can you manage agents' own phones securely?
Yes. We can separate work apps and data from personal content, so company information stays protected and can be removed when an agent leaves, without touching their personal files.
A free, no-pressure 15-minute call.
