Industries · Manufacturing
When systems go down, production stops. We keep your office and shop-floor networks running, protect your production and design data, and help you meet your customers' security requirements.
What manufacturers need from IT
Switching to Fivestar
Changing IT providers can't stop the line. Here is exactly what happens and when, scheduled around your production.
Weeks 0–2
Discovery and documentation
We inventory every computer, server, network device, license and domain, office and shop floor, and write it all down.
Weeks 2–4
Protection switched on
Monitoring, 24/7 threat detection and response, and DNS filtering go live. Microsoft 365 and server backups start, and we verify the first restore.
Weeks 4–8
Security hardening
Multi-factor sign-in and Conditional Access are enforced, email domain protection (DMARC) is tightened in stages, firewall logs are monitored and firmware is updated.
Weeks 8–12
Recovery plan and training
We write your disaster recovery plan with agreed recovery targets and test it. Staff security training and a baseline phishing test begin.
Day 90
First business review
A security scorecard, what we fixed, and a technology roadmap for the year ahead.
Not sure what your current provider has set up? Start with a no-obligation documentation audit.
When something breaks
When the shop floor stops, so does revenue. Your agreement sets your guaranteed response levels; this is what a typical call looks like.
01
You call or email
Reach us by phone or email. Clients can also start a remote support session straight from our website.
02
We pick up
Most calls are answered right away. If we miss you, we call back within the hour.
03
Most fixes are remote
The majority of issues are quick fixes we handle remotely, often within minutes of hearing from you.
04
Onsite when needed
Emergencies that need a visit are usually handled the same day. Everything else gets a scheduled next-day visit.
Questions
Can you help us with CMMC requirements?
Yes. We assess where you stand against the required controls, put the technical safeguards in place and help you build the documentation your customers and assessors will ask for.
How do you secure machines that can't be updated?
We isolate them on their own network segment, restrict what they can reach, and monitor traffic, so an older controller or PC can keep doing its job without exposing the rest of the business.
A free, no-pressure 15-minute call about your IT and security.
