Managed IT services · Los Angeles
Never lose another night's sleep over IT. We monitor, maintain and secure your computers, servers and network around the clock, and when something breaks, a real person answers. You get a predictable monthly cost instead of surprise invoices.
What's included
Get your keys back
Most businesses we meet can't answer the basics: what does this equipment do, who has the admin passwords, where is our data backed up? That's a risk no matter who runs your IT. We fix it first.
Still with another IT company?
For a flat fee, we document your systems while your current provider is still in place, before anything changes. You get a written record of everything you own and every account that runs it. It's yours to keep, whether or not you hire us. It's also the documentation cyber-insurance applications ask for, so it's an easy request to make of your current provider.
Your IT person is gone?
It happens: the in-house tech or one-person IT shop leaves, and nobody knows how anything works. We regain admin access, map what you have, stabilize anything at risk and document it all, so you're never in that position again.
Pricing
Many IT companies charge one flat price per person, whether or not your team uses everything in the bundle. We start with an assessment, then build a plan around what your business actually needs. Typical starting points:
Hourly blocks
$195
per hour, or $175 with 8 hours a month and $165 with 16 hours a month on a recurring plan
Hourly support and help desk only, for businesses that just want an expert to call. No third-party monitoring or security tools.
Essentials
From $140
per user, per month
Proactive care sized to your team: 24/7 monitoring, patching, endpoint protection, backups and help desk.
Fully managed
Up to $199
per user, per month
Everything below: help desk, servers and network, 24/7 security monitoring and response, Microsoft 365 backup, email protection, staff phishing training and disaster recovery planning.
Final pricing depends on your users, locations and needs, and is confirmed after a free assessment. HIPAA policy writing and documentation is available through our compliance partner and quoted separately.
Switching to Fivestar
Changing IT providers sounds disruptive. It doesn't have to be. Here is exactly what happens and when, so nothing falls through the cracks.
Weeks 0–2
Discovery and documentation
We inventory every computer, server, network device, license and domain at each of your locations, and write it all down.
Weeks 2–4
Protection switched on
Monitoring, 24/7 threat detection and response, and DNS filtering go live. Microsoft 365 and server backups start, and we verify the first restore.
Weeks 4–8
Security hardening
Multi-factor sign-in and Conditional Access are enforced, email domain protection (DMARC) is tightened in stages, firewall logs are monitored and firmware is updated.
Weeks 8–12
Recovery plan and training
We write your disaster recovery plan with agreed recovery targets and test it. Staff security training and a baseline phishing test begin.
Day 90
First business review
A security scorecard, what we fixed, and a technology roadmap for the year ahead.
When something breaks
No ticket black hole. Your agreement sets your guaranteed response levels; this is what a typical call looks like.
01
You call or email
Reach us by phone or email. Clients can also start a remote support session straight from our website.
02
We pick up
Most calls are answered right away. If we miss you, we call back within the hour.
03
Most fixes are remote
The majority of issues are quick fixes we handle remotely, often within minutes of hearing from you.
04
Onsite when needed
Emergencies that need a visit are usually handled the same day. Everything else gets a scheduled next-day visit.
Questions
What does managed IT cost?
It depends on the number of users and devices and the level of response you need. After a free assessment we give you one flat monthly price, so there are no surprise invoices.
How fast do you respond?
Response times are set in your agreement, with levels for emergencies, normal requests and scheduled next-day work. Either way, a real technician handles your request.
Can you work alongside our in-house IT person?
Yes. We can run your whole IT department or back up your in-house staff with monitoring, security, after-hours coverage and specialist projects.
A free, no-pressure call. We'll flag your biggest risks and quick wins, whether or not you hire us.
