Areas we serve · Westwood
Westwood's medical offices, professional firms and Wilshire Corridor businesses need IT that's secure and dependable. We're a short drive away in Beverly Hills, with a real technician answering the phone.
Who we help in Westwood
Close by
Our Beverly Hills office is a short drive down Wilshire Boulevard, so emergency visits in Westwood are usually same day. We also cover nearby Bel Air, Brentwood and West LA. See all the areas we serve.
Switching to Fivestar
Changing IT providers sounds risky. Here is exactly what happens and when, so nothing falls through the cracks.
Weeks 0–2
Discovery and documentation
We inventory every computer, server, network device, license and domain at each of your locations, and write it all down.
Weeks 2–4
Protection switched on
Monitoring, 24/7 threat detection and response, and DNS filtering go live. Microsoft 365 and server backups start, and we verify the first restore.
Weeks 4–8
Security hardening
Multi-factor sign-in and Conditional Access are enforced, email domain protection (DMARC) is tightened in stages, firewall logs are monitored and firmware is updated.
Weeks 8–12
Recovery plan and training
We write your disaster recovery plan with agreed recovery targets and test it. Staff security training and a baseline phishing test begin.
Day 90
First business review
A security scorecard, what we fixed, and a technology roadmap for the year ahead.
Not sure what your current provider has set up? Start with a no-obligation documentation audit.
When something breaks
Patients and clients don't wait well. Your agreement sets your guaranteed response levels; this is what a typical call looks like.
01
You call or email
Reach us by phone or email. Clients can also start a remote support session straight from our website.
02
We pick up
Most calls are answered right away. If we miss you, we call back within the hour.
03
Most fixes are remote
The majority of issues are quick fixes we handle remotely, often within minutes of hearing from you.
04
Onsite when needed
Emergencies that need a visit are usually handled the same day. Everything else gets a scheduled next-day visit.
Questions
Do you sign a Business Associate Agreement?
Yes. For healthcare clients we sign a BAA and put HIPAA technical safeguards in place, like encryption, access controls and backups. Formal policy writing is available through our compliance partner, quoted separately.
Do you cover Bel Air and Brentwood too?
Yes, along with West LA and the rest of the Westside. Most issues are fixed remotely; onsite visits are scheduled quickly.
How fast can you get onsite?
Emergencies that need a visit are usually handled the same day. Everything else gets a scheduled next-day visit.
A free, confidential 15-minute call. No pressure, no jargon.
