Areas we serve · Glendale
Our Glendale office on South Kenwood Street serves businesses across Glendale, Burbank, Pasadena and the communities in between. A real technician answers, most fixes happen remotely, and onsite help is close by.
Who we help in the Glendale area
Our Glendale office
Fivestar IT, 118 S. Kenwood St, Suite 406, Glendale, CA 91205. Call (626) 755-1515. We also cover Eagle Rock, Highland Park, Atwater Village, Los Feliz, Silver Lake, Echo Park, La Cañada Flintridge, La Crescenta, Altadena, South Pasadena, San Marino and Downtown LA. See all the areas we serve.
Switching to Fivestar
Changing IT providers sounds risky. Here is exactly what happens and when, so nothing falls through the cracks.
Weeks 0–2
Discovery and documentation
We inventory every computer, server, network device, license and domain at each of your locations, and write it all down.
Weeks 2–4
Protection switched on
Monitoring, 24/7 threat detection and response, and DNS filtering go live. Microsoft 365 and server backups start, and we verify the first restore.
Weeks 4–8
Security hardening
Multi-factor sign-in and Conditional Access are enforced, email domain protection (DMARC) is tightened in stages, firewall logs are monitored and firmware is updated.
Weeks 8–12
Recovery plan and training
We write your disaster recovery plan with agreed recovery targets and test it. Staff security training and a baseline phishing test begin.
Day 90
First business review
A security scorecard, what we fixed, and a technology roadmap for the year ahead.
Not sure what your current provider has set up? Start with a no-obligation documentation audit.
When something breaks
Your agreement sets your guaranteed response levels; this is what a typical call looks like.
01
You call or email
Reach us by phone or email. Clients can also start a remote support session straight from our website.
02
We pick up
Most calls are answered right away. If we miss you, we call back within the hour.
03
Most fixes are remote
The majority of issues are quick fixes we handle remotely, often within minutes of hearing from you.
04
Onsite when needed
Emergencies that need a visit are usually handled the same day. Everything else gets a scheduled next-day visit.
Questions
Do you have an office near Glendale?
Yes. Our Glendale office is at 118 S. Kenwood St, Suite 406, Glendale, CA 91205, so onsite help in Glendale, Burbank and Pasadena is close by. Emergencies that need a visit are usually handled the same day.
Do you cover the Valley and Downtown LA too?
Yes, including Studio City, Sherman Oaks, Toluca Lake and Downtown Los Angeles. Most issues are fixed remotely; onsite visits are scheduled quickly.
Can one team support our offices on both sides of town?
Yes. With offices in Beverly Hills and Glendale, one team supports all your locations and remote staff, with the same security and one point of contact.
A free, confidential 15-minute call. No pressure, no jargon.
