Areas we serve · Century City
Century City's towers are full of law firms, financial firms and agencies that can't afford downtime. We're just down Santa Monica Boulevard in Beverly Hills, so a real technician is a phone call, and a short drive, away.
Who we help in Century City
Close by
Our office is on South Canon Drive in Beverly Hills, a short drive from Century City, so emergency visits are usually same day. One accountable team handles your computers, network, phones, security and vendors. See all the areas we serve.
Switching to Fivestar
Changing IT providers sounds risky. Here is exactly what happens and when, so nothing falls through the cracks.
Weeks 0–2
Discovery and documentation
We inventory every computer, server, network device, license and domain at each of your locations, and write it all down.
Weeks 2–4
Protection switched on
Monitoring, 24/7 threat detection and response, and DNS filtering go live. Microsoft 365 and server backups start, and we verify the first restore.
Weeks 4–8
Security hardening
Multi-factor sign-in and Conditional Access are enforced, email domain protection (DMARC) is tightened in stages, firewall logs are monitored and firmware is updated.
Weeks 8–12
Recovery plan and training
We write your disaster recovery plan with agreed recovery targets and test it. Staff security training and a baseline phishing test begin.
Day 90
First business review
A security scorecard, what we fixed, and a technology roadmap for the year ahead.
Not sure what your current provider has set up? Start with a no-obligation documentation audit.
When something breaks
Deadlines and market hours don't wait. Your agreement sets your guaranteed response levels; this is what a typical call looks like.
01
You call or email
Reach us by phone or email. Clients can also start a remote support session straight from our website.
02
We pick up
Most calls are answered right away. If we miss you, we call back within the hour.
03
Most fixes are remote
The majority of issues are quick fixes we handle remotely, often within minutes of hearing from you.
04
Onsite when needed
Emergencies that need a visit are usually handled the same day. Everything else gets a scheduled next-day visit.
Questions
Can you work with our building's management?
Yes. We coordinate access, provide certificates of insurance when a building requires them, and schedule disruptive work after hours.
Our cyber-insurance renewal is asking about security controls. Can you help?
Yes. We put the common requirements in place, like multi-factor sign-in, endpoint protection, email security and tested backups, and give you the details you need for the questionnaire.
How fast can you get onsite?
Most issues are fixed remotely within minutes. Emergencies that need a visit are usually handled the same day, since our office is close by.
A free, confidential 15-minute call. No pressure, no jargon.
