Areas we serve · West Hollywood
From studios and agencies on Sunset to shops and restaurants on Melrose and Santa Monica Boulevard, we keep West Hollywood businesses online and secure. Our Beverly Hills office is next door, so help is never far away.
Who we help in West Hollywood
Close by
Our office on South Canon Drive is a short drive from anywhere in West Hollywood, so emergency visits are usually same day. One accountable team handles your computers, network, phones, security and vendors, with no finger-pointing and no jargon. See all the areas we serve.
Switching to Fivestar
Changing IT providers sounds risky. Here is exactly what happens and when, so nothing falls through the cracks.
Weeks 0–2
Discovery and documentation
We inventory every computer, server, network device, license and domain at each of your locations, and write it all down.
Weeks 2–4
Protection switched on
Monitoring, 24/7 threat detection and response, and DNS filtering go live. Microsoft 365 and server backups start, and we verify the first restore.
Weeks 4–8
Security hardening
Multi-factor sign-in and Conditional Access are enforced, email domain protection (DMARC) is tightened in stages, firewall logs are monitored and firmware is updated.
Weeks 8–12
Recovery plan and training
We write your disaster recovery plan with agreed recovery targets and test it. Staff security training and a baseline phishing test begin.
Day 90
First business review
A security scorecard, what we fixed, and a technology roadmap for the year ahead.
Not sure what your current provider has set up? Start with a no-obligation documentation audit.
When something breaks
A down register on a Friday night or a stalled upload before a deadline can't wait. Your agreement sets your guaranteed response levels; this is what a typical call looks like.
01
You call or email
Reach us by phone or email. Clients can also start a remote support session straight from our website.
02
We pick up
Most calls are answered right away. If we miss you, we call back within the hour.
03
Most fixes are remote
The majority of issues are quick fixes we handle remotely, often within minutes of hearing from you.
04
Onsite when needed
Emergencies that need a visit are usually handled the same day. Everything else gets a scheduled next-day visit.
Questions
How quickly can you get to West Hollywood?
Our Beverly Hills office is next door, so emergencies that need a visit are usually handled the same day. Most issues are fixed remotely within minutes.
Do you support Macs?
Yes. Many creative teams run on Macs. We manage, secure and back up Macs and PCs side by side, along with phones and tablets.
Can you keep our guest Wi-Fi away from our business systems?
Yes. We set up separate networks for guests, staff, cameras and card terminals, so a guest's laptop never sits on the same network as your payments or files.
A free, confidential 15-minute call. No pressure, no jargon.
