Industries · Healthcare
Patient data is a top target for ransomware, and HIPAA penalties don't care how small your practice is. We secure your systems, keep your practice software running and handle the compliance paperwork, so you can focus on patients.
What practices need from IT
Our guarantee
One accountable team for your computers, network, phones, security, vendors and compliance documentation. No finger-pointing, no jargon. Serving Los Angeles practices since 2001. See our compliance services →
Switching to Fivestar
Changing IT providers shouldn't put patient care or your HIPAA posture at risk. Here is exactly what happens and when.
Weeks 0–2
Discovery and documentation
We inventory every computer, server, network device, license and domain at each of your locations, and write it all down.
Weeks 2–4
Protection switched on
Monitoring, 24/7 threat detection and response, and DNS filtering go live. Microsoft 365 and server backups start, and we verify the first restore.
Weeks 4–8
Security hardening
Multi-factor sign-in and Conditional Access are enforced, email domain protection (DMARC) is tightened in stages, firewall logs are monitored and firmware is updated.
Weeks 8–12
Recovery plan and training
We write your disaster recovery plan with agreed recovery targets and test it. Staff security training and a baseline phishing test begin.
Day 90
First business review
A security scorecard, what we fixed, and a technology roadmap for the year ahead.
Want to know where you stand on HIPAA first? Read what HIPAA expects from a small practice.
When something breaks
When the EHR is down, patients are waiting. Your agreement sets your guaranteed response levels; this is what a typical call looks like.
01
You call or email
Reach us by phone or email. Clients can also start a remote support session straight from our website.
02
We pick up
Most calls are answered right away. If we miss you, we call back within the hour.
03
Most fixes are remote
The majority of issues are quick fixes we handle remotely, often within minutes of hearing from you.
04
Onsite when needed
Emergencies that need a visit are usually handled the same day. Everything else gets a scheduled next-day visit.
Questions
Will you sign a Business Associate Agreement?
Yes. When we manage systems that store or transmit patient information, we sign a BAA as part of our agreement.
What does a HIPAA risk assessment involve?
We review how patient data is stored, accessed and protected across your devices, accounts and vendors, then give you a written report of risks and the steps to address them.
Can you support our EHR or practice-management system?
Yes. We keep the computers, network and backups it depends on running, and we work directly with your software vendor when issues come up, so you don't have to.
A free, confidential 15-minute call about your IT and HIPAA readiness.
